Refund policy

Last updated: 14 September 2026

At Spook Supply, we want you to be happy with your order. If something arrives damaged, faulty, incorrect, the information below explains your options. Please note due to the seasonal nature of the products we do not offer refunds/returns based off a 'change of mind' circumstance.

For any return or refund enquiry, contact us at support@spooksupply.co.uk.

Damaged, faulty or incorrect items - 30-day money back policy

If your item arrives damaged, faulty, defective, or different from what you ordered, please contact us within 30 days of delivery.

You must include:

Your order number
A brief description of the issue
Clear photos or video showing the problem where reasonably possible

Once we have reviewed the issue, we may offer a replacement or full refund, depending on the circumstances and your preference where applicable.

If a return is required because an item is faulty, damaged or incorrect, we will provide appropriate return instructions and will not require you to bear reasonable return costs caused by our error.

Refunds

Once we receive your return, or acceptable evidence that it has been sent back where applicable, we will inspect/process the return.

Approved refunds will be issued to your original payment method.

For statutory cancellation returns, refunds will be made within the time required by law.

Your bank or payment provider may take additional time to display the refund after it has been issued.

Original delivery charges

If you return your order due to damaged goods we will refund the cost of the standard delivery option, provided this was paid for at the point of purchase, for orders £20+ with free delivery this is not applicable.