Terms of service

These Terms of Service govern your use of the Spook Supply website and purchases made through our online store.

Throughout these Terms, “Spook Supply”, “we”, “us” and “our” refer to the business operating the Spook Supply store.

Email: support@spooksupply.co.uk

By using our website or placing an order, you agree to these Terms.

Nothing in these Terms affects any rights you have under applicable consumer law.

1. Our products

We aim to present our products as accurately as reasonably possible, including their appearance, features, dimensions and colours.

However:

Colours may appear slightly different depending on your device or display.
Product packaging may change.
Minor differences may occur where they do not materially change the product.

Any measurements described as approximate should be treated accordingly.

Products supplied must still comply with your statutory rights, including requirements that goods are as described, of satisfactory quality and fit for purpose.

2. Prices

All prices displayed on the website are shown in GBP (£) unless stated otherwise.

Prices may change from time to time.

The price applicable to your order will normally be the price displayed when you place the order, subject to correction where there has been an obvious pricing or technical error.

Delivery charges, where applicable, are shown before checkout is completed.

3. Placing an order

Submitting an order does not necessarily mean that we have accepted it.

After placing an order, you may receive an automated confirmation acknowledging that we have received your order.

We may refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorised
We identify an obvious pricing or description error
We reasonably suspect fraud or misuse of the website
We are unable to fulfil the order

If payment has already been taken for an order we cannot fulfil, we will refund the relevant amount.

4. Payment

Payment must be made using one of the payment methods offered at checkout.

You confirm that you are authorised to use the payment method provided.

Payment processing may be handled by third-party payment providers, subject to their own terms and privacy practices.

5. Delivery

Our current delivery options and information are set out in our Shipping & Delivery Policy.

Delivery dates provided are normally estimates unless we expressly agree to a guaranteed date.

You are responsible for supplying an accurate and complete delivery address.

6. Returns, cancellations and refunds

Your rights regarding returns and refunds are explained in our Returns & Refund Policy.

Our additional 30-day damaged/faulty-item policy does not replace or restrict your statutory rights.

7. Faulty goods

Goods supplied by us must be:

As described
Of satisfactory quality
Fit for purpose where applicable

If a product does not meet these standards, you may have rights to a refund, repair, replacement or other remedy depending on the circumstances and applicable law.

8. Promotions and discount codes

From time to time, we may offer promotional codes or discounts.

Unless otherwise stated:

Promotions cannot be exchanged for cash.
Promotions may be withdrawn or amended where reasonably necessary.
A code may be limited to certain products, customers or dates.
Only one code may be permitted per order.
A promotion may not apply retrospectively to previously placed orders.

Specific promotion terms will take precedence where provided.

We will not remove rights that consumers have by law through promotional terms.

9. Website availability

We aim to keep the Spook Supply website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily restrict access for maintenance, security, technical updates or circumstances outside our reasonable control.

10. Acceptable use

You must not misuse the website.

This includes attempting to:

Gain unauthorised access to the website or systems
Introduce malicious software
Interfere with website operation
Commit fraud
Scrape or reproduce substantial parts of the website unlawfully
Use the website in violation of applicable law

11. Intellectual property

Unless otherwise stated, the Spook Supply branding, website design, graphics, original written content and other intellectual property owned by us may not be copied, reproduced or commercially exploited without permission.

Third-party trademarks, product names and intellectual property remain the property of their respective owners.

12. Third-party services and links

Our website may contain links to or integrations with third-party services, including payment providers, delivery providers and social platforms.

We are not responsible for third-party websites that we do not control.

13. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded for death or personal injury caused by negligence, fraud, or your statutory rights relating to faulty or misdescribed goods. UK consumer terms cannot lawfully remove these protections.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances outside our reasonable control.

Nothing in this section affects your statutory consumer rights.

14. Personal information

Your personal information is handled in accordance with our Privacy Policy.

Please refer to that policy for information about how personal data is collected, used and protected.

15. Changes to these Terms

We may update these Terms from time to time.

The version applicable to an order will normally be the version in force when that order was placed.

Material changes will not retrospectively remove rights that already apply to an existing order.

16. Governing law

These Terms are governed by the applicable laws of the United Kingdom, including the relevant laws applicable to consumers in the part of the UK in which they live.

Nothing in these Terms prevents a consumer from relying on mandatory protections available to them under applicable law.