Shipping policy

Last updated: 15 September 2026

We currently deliver Spook Supply orders to customers within the United Kingdom.

UK delivery costs

Our standard delivery pricing is:

Orders below £20: £2.99 Standard UK Delivery
Orders meeting the £20 free-delivery threshold: FREE UK Delivery

The applicable delivery option and charge will be displayed during checkout before payment.

Delivery times

Estimated delivery times are shown where available during the ordering process and may also appear in your order confirmation.

Delivery estimates are estimates rather than guaranteed arrival dates, particularly during busy periods such as the run-up to Halloween.

Unless another delivery period has been agreed with you, UK distance-selling rules generally require goods to be delivered within 30 days of the contract being made.

Order processing

Once your order has been placed, it may enter processing shortly afterwards.

When an order has entered fulfilment, we may be unable to change:

The delivery address
Products or variants
Quantities
The order itself

If you spot a mistake, email support@spooksupply.co.uk as soon as possible and we will do our best to help.

Tracking

If tracking is available for your order, tracking information will be provided once your parcel has been dispatched.

Please allow some time after receiving tracking information for the carrier's system to update.

Multiple items

In some circumstances, products from the same order may arrive in separate parcels or at slightly different times.

If this happens, you will not be charged additional delivery fees beyond those shown at checkout.

Incorrect delivery address

Please check your delivery details carefully before completing your order.

If you notice an incorrect address after ordering, contact support@spooksupply.co.uk immediately.

We will try to update it where possible, but we cannot guarantee an address can be changed once an order has entered fulfilment or been dispatched.

Delayed orders

Occasional delays can occur due to courier networks, exceptionally high demand, severe weather, public holidays or other events outside our reasonable control.

If your order appears significantly delayed, contact us with your order number and we will investigate where reasonably possible.

Lost parcels

If tracking indicates that your parcel has been delivered but you cannot locate it, please:

Check around the delivery location and any safe places.
Check with other members of your household or neighbours.
Review any carrier delivery information.
Contact us if the parcel still cannot be located.

If an order appears to have been lost in transit, contact support@spooksupply.co.uk and we will investigate.

Damaged deliveries

If an item arrives damaged, please contact us as soon as reasonably possible and preferably within 30 days of delivery, including your order number and photographs of the damage where possible.

Please see our Returns & Refund Policy for full details.